Balanced Scorecard Approach for School Performance Evaluation
Keywords:
performance measurement, BSC, financial perspective, customer perspective, internal business process perspectiveAbstract
This study evaluates the performance of SMAN 1 Sukoharjo using the Balanced Scorecard (BSC) approach through descriptive quantitative methods. Performance was assessed across four BSC perspectives: financial, customer, internal business process, and learning and growth. Primary data from questionnaires measured customer and learning and growth perspectives, while secondary data supported financial and internal business process assessments. Respondents included students and educational staff. Results show that SMAN 1 Sukoharjo achieved an overall BSC score of 87%, indicating good performance across all perspectives. Financial performance was strong, meeting standards of economic value, effectiveness, efficiency, fairness, transparency, and accountability. The customer perspective also received positive ratings, and internal business processes were rated excellent. Learning and growth outcomes showed good results as well. The findings suggest the school should aim for further improvement in perspectives currently rated as "good," encourage administrative and library staff to enhance service quality, urge teachers to pay closer attention to students’ learning needs, and inspire school leadership to be more creative and accommodating in solving school issues, ultimately strengthening the overall performance of SMAN 1 Sukoharjo.
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